Multiple Select Question

Question

Select all that apply

Which of the following can be sources of variability in service delivery?
Multiple select question.

differences in the prices charged for hair care products that can be purchased at the salon

differences in the quality of the hair products (shampoo, conditioner) used at the salon

differences between service provided by the same stylist at various times of the day, week, or month

differences between the service provided by two stylists working in the same salon

differences in appointment scheduling at two different branches of the same salon

Answer 1

The sources of variability in service delivery from the options provided are:

• differences in the quality of the hair products (shampoo, conditioner) used at the salon
• differences between service provided by the same stylist at various times of the day, week, or month
• differences between the service provided by two stylists working in the same salon
• differences in appointment scheduling at two different branches of the same salon

The option regarding "differences in the prices charged for hair care products that can be purchased at the salon" does not directly contribute to variability in service delivery, as it pertains more to pricing rather than the delivery experience itself.