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Select all that apply Which three of the following should be done when giving a negative performance review? 1. Ask for the employee's perspective concerning their unsatisfactory performance. 2 Explain how poor individual performance affects the organizat...

25 seconds ago

Select all that apply Rereading bad-news messages several times before sending them 1. helps you try to see the message from the perspective of the recipients. 2. usually leads you to question yourself and make unneeded and ineffective changes. 3. can all...

5 minutes ago

Select all that apply What are some differences between evaluating excellent performers and evaluating poor performers? 1. You should hint to excellent performers that they are underperforming so that they do not become complacent. 2. The message for exce...

8 minutes ago

Select all that apply Which of the following are recommended practices for written bad-news communications to customers? 1. Point out alternatives the customer can control. 2. Include the same basic elements as other bad-news messages. 3. Focus on the eff...

11 minutes ago

Select all that apply Which of the following statements about performance feedback are true? 1. It helps you improve your skills. 2. It is important, even if it is negative. 3. It can be counterproductive if you react to it improperly. 4. It tells you lit...

14 minutes ago

Select all that apply Why should you give feedback only on observable behaviors during a performance review? 1. You can never be sure that you know someone's thoughts and feelings. 2. If you focus on attitudes, you will seem judgmental. 3. Such feedback g...

19 minutes ago

Select all that apply Which of the following are strategies that should be used when delivering negative performance reviews? 1. To keep the person from becoming defensive, be flexible instead of firm. 2. Explain that the employee's underperformance affec...

23 minutes ago

Select all that apply Which of the following are appropriate for an effective delivery in person of bad news to a client? 1. an explanation of how the news will immediately affect the person's situation 2. a rationale followed by the bad news 3. a buffer...

27 minutes ago

When reviewing a poor performer, you should 1. avoid discussing negative consequences. 2. make sure the person understands the need for improvement. 3. make threats to convey the seriousness of the situation. 4. avoid discussing the person's reasons for u

30 minutes ago

When discussing bad news, 1. the delivery of the message can be more important than the content. 2. any emotion shown during the delivery will have little influence on the future. 3. the recipient's nonverbal behavior should be ignored. 4. it is wise to a...

32 minutes ago