Question One (45 Marks)

Question

Critically analyse EIGHT dimensions of quality that apply to goods and determine which of these are poorly reflected in the product mentioned in the case study. Substantiate your answers using excerpts from the case study.
Question Two (45 Marks)
Compile a discussion on the generic model for total quality management implementation and suggest how each stage would assist Ford in the development of their next project. Based on the two questions how to write a table of content including an introduction and recommendations

Answer 1

Table of Contents

1. Introduction
- Brief background of the case study
- Objective of the analysis

2. Eight Dimensions of Quality and their Application to Goods
- Dimension 1: Performance
- Dimension 2: Features
- Dimension 3: Reliability
- Dimension 4: Conformance
- Dimension 5: Durability
- Dimension 6: Serviceability
- Dimension 7: Aesthetics
- Dimension 8: Perceived Quality
- Assessment of the product in the case study based on each dimension

3. Poorly Reflected Dimensions of Quality in the Case Study
- Explanation of the dimensions that are poorly reflected in the product mentioned in the case study
- Excerpts from the case study to support the analysis

4. Generic Model for Total Quality Management Implementation
- Overview of the generic model
- Stage 1: Awareness of the Need for TQM
- How this stage can assist Ford in the development of their next project

- Stage 2: Planning TQM
- How this stage can assist Ford in the development of their next project

- Stage 3: Implementation of TQM
- How this stage can assist Ford in the development of their next project

- Stage 4: Monitoring and Feedback
- How this stage can assist Ford in the development of their next project

- Stage 5: Continuous Improvement
- How this stage can assist Ford in the development of their next project

5. Conclusion
- Summary of the analysis
- Importance of addressing the poorly reflected quality dimensions
- Suggestions for further improvement

6. Recommendations
- Recommended actions based on the analysis
- Strategies for enhancing the quality dimensions in future projects

7. References
- List of sources cited in the analysis