The next step a company should take after expressing concern to their customers about a crisis is to demonstrate empathy. Showing empathy helps to build trust and reassure customers that their feelings and concerns are understood before moving on to actions and resolutions.
Question
Once a company has expressed concern to their customers about a crisis, which step should they take next?
(1 point)
Responses
demonstrate empathy
demonstrate empathy
take action to fix it
take action to fix it
apologize to shareholders
apologize to shareholders
analyze the issue in depth
1 answer
1 answer