Once a company has expressed concern to their customers about a crisis, which step should they take next?

Question

(1 point)
Responses

demonstrate empathy

demonstrate empathy

take action to fix it

take action to fix it

apologize to shareholders

Answer 1

Once a company has expressed concern to their customers about a crisis, the next step should be to take action to fix it.

While demonstrating empathy is important, taking concrete steps to address the issue shows commitment to resolving the problem and rebuilding trust with stakeholders.