The most appropriate first action for the CEO to take is to express empathy to customers affected. In a crisis situation, especially one involving safety and the well-being of children, demonstrating empathy and acknowledging the concerns of affected customers is crucial. This helps to establish trust and shows that the company is taking the situation seriously. After this initial response, the CEO can then move on to implementing an action plan and analyzing root causes.
A product safety recall has thrown a baby car seat company into crisis. Which action should the CEO attempt to take first?
(1 point)
Responses
express empathy to customers affected
express empathy to customers affected
implement an action plan to correct the situation
implement an action plan to correct the situation
thank customers for sticking with the company
thank customers for sticking with the company
analyze the root causes of the crisis for next time
1 answer
1 answer