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Question

Question
During a natural disaster, the crisis managers at a utility company wanted to make a statement, but they weren’t sure if the information they wanted to share with customers was accurate. Which is the BEST statement for them to make at this point?

(1 point)
Responses

“We’re gathering as much information as we can to confirm our understanding of the problem.”

“We’re gathering as much information as we can to confirm our understanding of the problem.”

“We remain cautiously optimistic, but we will have better information sometime very soon.”

“We remain cautiously optimistic, but we will have better information sometime very soon.”

“We understand the impact this crisis is having on you, and we are working hard to fix it as soon as possible.”

“We understand the impact this crisis is having on you, and we are working hard to fix it as soon as possible.”

“We’ll release information to the public about the extent of the crisis at a later point in time.”

“We’ll release information to the public about the extent of the crisis at a later point in time.”
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Answer 1

The BEST statement for the crisis managers to make at this point is:

“We’re gathering as much information as we can to confirm our understanding of the problem.”

This statement acknowledges the uncertainty regarding the situation, emphasizes that the company is actively working to gather accurate information, and refrains from making potentially misleading claims. It shows a commitment to transparency and diligence in understanding the situation before communicating further details to the public.