1(a) During my visit to a formal organization, I observed that they use technology extensively to communicate both internally and with their external clients. Internally, the organization uses email for sending official communications, scheduling meetings, and sharing important documents. They also utilize instant messaging platforms for quick communication among team members. Video conferencing tools are employed for virtual meetings with remote employees or clients.
Externally, the organization uses their website as a communication tool to share information about their products and services, as well as to provide contact details for inquiries. Social media platforms are also used to engage with customers, respond to queries, and showcase their offerings.
1(b) The technological tools being used include:
- Email
- Instant messaging platforms
- Video conferencing tools
- Website
- Social media platforms
Technological tools not being used include:
- Customer relationship management (CRM) software for managing client interactions
- Project management tools for tracking project progress and tasks
1(c)
a) Internal Memo
[Organization Logo]
Internal Memo
Date: [Date]
To: All Employees
From: [Sender]
Subject: [Subject of the Memo]
[Content of the Memo]
Thank you.
b) External Job Advert
[Organization Logo]
Job Advertisement
Position: [Job Title]
Location: [Location]
Deadline: [Deadline]
[Job Description]
[Requirements]
[How to Apply]
c) Formal Appointment Letter
[Organization Logo]
Formal Appointment Letter
Date: [Date]
Employee Name: [Name]
Position: [Position]
Joining Date: [Date]
[Salary Details]
[Benefits]
[Responsibilities]
d) Flyer for an Internal Training Program
[Event Title]
Date: [Date]
Time: [Time]
Location: [Location]
[Details of the Training Program]
e) Effective Curriculum Vitae
[Name]
[Contact Information]
[Career Objective]
[Education]
[Work Experience]
[Skills]
[Certifications]
[Awards]
[References]
Assignment Two (2)
Effective communication plays a critical role in the success story of any formal organization. In Zambia, for example, companies like Mobile Operators have succeeded in gaining a substantial market share due to their effective communication strategies. Their clear messaging through advertising campaigns and promotions has helped them attract and retain customers.
Assignment Three (3)
a) Informal communication is spontaneous and unofficial, often occurring through face-to-face conversations or phone calls. On the other hand, formal communication is planned, structured, and documented, such as through official memos or reports.
b) The strengths of formal communication include clarity of information, accountability, and legal protection. However, it can be time-consuming and rigid. Informal communication, on the other hand, is flexible and fosters relationships but can lead to misunderstandings and lack of accountability.
In details answer the following questions
1(a) Visit any formal organization of your choice and assess how they use technology to communicate internally as well as with their external clients.
(b) Indicate which technological tools are being used and which technological tools are not being used?
(c) Using an appropriate format write:
a) An Internal memo
b) An External job advert
c) A Formal Appointment letter
d) Design a flyer for an upcoming internal training program
e) Write an effective Curriculum vitae for a degree holder in readiness for a job search
Assignment two (2)
With relevant Zambian examples, discuss the critical roles that effective communication plays in the success story of any formal organization.
Assignment Number three (3)
Communication is perceived as the oil of any organization. You cannot run an organization without communication. In view of this notion: -
a) Discus the differences between informal and formal communication.
b) highlight the weaknesses and strengths of both informal and formal communication in organisations
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