(a) One formal organization that effectively uses technology to communicate internally and with external clients is a large multinational company. Within the organization, employees use email, instant messaging platforms, video conferencing tools, and project management software to communicate and collaborate with each other. They also use a company intranet for sharing important information, updates, and resources.
Externally, the company utilizes a variety of communication channels such as email, social media platforms, chatbots on their website, and customer relationship management (CRM) software to interact with clients. They also have a customer support portal where clients can submit tickets and receive assistance in a timely manner.
(b) The organization is effectively using technological tools such as email, instant messaging platforms, video conferencing tools, project management software, CRM software, and customer support portals. However, they are not utilizing tools like artificial intelligence (AI) for automation and chatbots for customer service, which could further enhance their communication processes both internally and externally.
With good clear and 5 examples answer the following questions
1(a) Visit any formal organization of your choice and assess how they use technology to communicate internally as well as with their external clients.
(b) Indicate which technological tools are being used and which technological tools are not being used?
1 answer
1 answer