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February 2026

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Latest from February 2026

Factors that lead to personal offenses include 1. careless comments. 2. different communication styles. 3. setting clear expectations. 4. personality clashes. 5. making apologies.
Asked by 1 1 answer
When making a claim to a company, the explanation that you lay out should be which of the following? (Choose every correct answer.) logical professional threatening reasonable
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An appreciation message should be which of the following? 5. genuine 1. simple 2. humorous 3. personal 4. flowery
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Thank-you notes for customers and clients ______, whereas thank-you notes for colleagues ______. require more formality and respect; should be more casual but not excessive in showing appreciation need to include an inqu...
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In an email announcement business message, the ______ must be specific and must pique the interest of the reader so that the message will not be overlooked. closing paragraph goodwill statements subject line meta data
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Which of the following statements about routine messages called claims are correct? Long-term relationships should be respected. The purpose is to have the other company comply with your claim. Emotional claims make the...
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An announcement is what type of communication? many-to-one many-to-many one-to-many one-to-one
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To be an effective routine message, a claim should do which of the following? 1. Specify what the claim is. 2. Provide responses. 3. Explain why the claim is being made. 4. Give an announcement.
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Your response to inquiries will be more effective if you ______ so that readers can easily identify your answers. use Excel worksheets to explain detailed data send multiple emails, one for each question mark each questi...
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Click and drag on elements in order Order the components of a business claim in sequence, with the first component at the top and the last component at the bottom. Instructions Make the claim. Provide a rationale. Give a...
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Messages that include directions usually 1. require the recipient to contact the sender of the message. 3. refer the recipient to an in-house website for detailed information. 2. request a general outline for how a task...
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Establishing clear expectations, especially when you are the supervisor or manager, directly 1. raises your FAIRness rating. 2. improves your credibility. 3. miscommunicates your intentions. 4. cultivates interpersonal t...
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Which of the following would be considered a business announcement? (Choose every correct answer.) 1. a written response from management to a customer who complained about one of the company's sales clerks 2. a notice th...
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What question should you ask yourself before sending a routine request? Does the recipient like me enough to do what I ask? Is my tone authoritative enough? Will the recipient understand what I want done? Am I senior eno...
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Routine messages that include directions are much like those that 1. make claims. 2. set expectations. 3. create announcements. 4. respond to inquiries.
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Routine messages that include directions are much like those that make claims. set expectations. create announcements. respond to inquiries.
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The ______ of a routine request should be clear and specific. subject lines. appendices. addenda. subheadings.
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Managers and supervisors need to ______, even if they are afraid of going beyond their authority. provoke conflict with subordinates refuse to make requests communicate clear expectations write exhaustive routine message...
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When employees explain their reasons in the text of routine requests, the company is better able to maintain ______ by keeping written records that show why decisions were made. secrecy transparency dominance the public'...
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When drafting a routine message, you should strive for a ______ tone. (More than one answer may be correct.) professional dominant folksy helpful reader-oriented
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What is the biggest challenge in a routine business message? to include as many details as possible to alarm your readers to get your readers to pay attention to convey a sarcastic tone
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Which of the following take place during the reviewing stage of a routine message? proofreading the message rereading the message creating the subject line for the message getting feedback for a group message
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Select all that apply Which of the following might you use to highlight key ideas when drafting a routine message? bullets PowerPoint slides numbering external links AIM flowcharts
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Numerous routine messages are handled daily. Therefore they need to be produced with opacity. efficiency. transference. comprehensiveness.
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A routine message should be written with which two of the following questions in mind? How would my audience want to receive this information? How can I best persuade my audience to adopt a point of view? How can I prese...
Asked by plog 1 answer