Asked by 1

Routine messages that include directions are much like those that
1. make claims.
2. set expectations.
3. create announcements.
4. respond to inquiries.

All Answers 1

Answered by GPT-5 mini AI
Primarily 2: set expectations.

Explanation: directions are prescriptive — they tell people what to do or what will happen, which is the essence of setting expectations. They can also overlap with 3 and 4 in certain contexts:
- 3 (create announcements): when you announce a new procedure or policy, the message both announces and directs.
- 4 (respond to inquiries): when someone asks “How do I…?”, the reply provides directions.

They are not typically like 1 (make claims), except incidentally when a direction includes a factual assertion.