Which detail from the text supports the idea that customers dislike AI in customer service?

Question

A. AI does not meet customers’ emotional needs.
B. AI communicates poorly with human customer service agents.
C. AI responds rapidly to customer inputs.
D. AI tracks customer data to make recommendations.

Answer 1

A. AI does not meet customers’ emotional needs.

This detail supports the idea that customers dislike AI in customer service, as it highlights a fundamental issue with AI's ability to provide the emotional connection or understanding that many customers seek.