To raise a complaint in PhonePe, you can follow these steps:
Using the PhonePe App:
- Open the PhonePe app on your mobile device.
- Go to 'Help': You can find this option usually in the main menu or by tapping on your profile icon.
- Select the relevant category: Choose the category that best fits your issue (e.g., payments, transactions, account issues, etc.).
- Follow the prompts: You may be asked to describe your issue or select from a list of common problems.
- Chat with support: PhonePe offers a chat option where you can communicate directly with a customer support representative if necessary.
- Submit your complaint: If your issue isn't resolved through chat or guidelines, you might see an option to submit a formal complaint.
Calling Customer Support:
- You can also contact PhonePe's customer support directly by calling their helpline number: 0912-2613-090. The language of support may vary, and you mentioned Hindi as an option.
Additional Options:
- Email Support: You can also try emailing their support at [email protected] for assistance.
- Website: Visit the PhonePe official website for more information and additional customer support options.
By following these steps, you should be able to successfully raise a complaint with PhonePe.
1 answer