The primary reason there is greater inconsistency in services than in tangible goods is:
The people who provide services vary in capability or daily performance.
Multiple Choice Question
What is the primary reason there is greater inconsistency in services than in tangible goods?
Multiple choice question.
Service providers do not get consistent feedback from customers.
The cost differences among providers generates inconsistent service.
The people who provide services vary in capability or daily performance.
The increasing use of technology in delivering services breeds inconsistency.
1 answer