Wrong: 2, 4, 5, 7, 9, 10
I don't know: 3
Right: 1, 6, 8
I give up!
The key to maintaining a strong self-esteem is
A. being able to bounce back quickly from disappointments.
B. not pursuing something once you've failed at it.
C. telling yourself repeatedly that you're better than others.
D. never allowing it to go up or down but remain steady.
Which one of the following actions indicates body language for a lack of interest?
A. Rocking back and forth
B. Slouching
C. Crossing the arms
D. Fiddling with clothing
When you're having a conversation with someone, you should make eye contact with that person _______ percent of the time.
A. 100
B. 50
C. 75
D. 25
Which of the following statements concerning body language is correct?
A. Your body language is limited to your gestures and mannerisms.
B. Your body language is largely unconscious because it consists of ingrained habits.
C. Your body language and verbal communication convey the same message.
D. If your body language and words don't match, listeners will believe your words.
Which one of the following statements reflects proper business etiquette?
A. A man should stand when a visitor enters his office; a woman doesn't have to do this.
B. A woman shouldn't open a door for a man.
C. In an elevator, a man should always let a woman exit first.
D. It's permissible for a woman to pick up something a man drops.
Ashley is taking a course on Internet research skills and one on recordkeeping. Ashley is developing her _______ skills.
A. administrative
B. technical
C. interpersonal
D. communication
Raffi is a victim of self-fulfilling prophecy. What does that mean?
A. He experienced a great deal of stress.
B. He lived up to the negative expectations he imagined earlier.
C. He didn't live by the golden rule.
D. He dressed inappropriately for work.
The term that refers to the way in which you evaluate yourself is
A. echoing.
B. body language.
C. self-esteem.
D. image.
9. Kai Lee is always being kind and considerate to all of her coworkers. This most likely means that she
A. plans to take advantage of them.
B. wants her supervisor to give her a raise.
C. is an insincere person.
D. hopes to be treated the same way
10. What part of the image cycle affects all other parts?
A. Results
B. Attitude
C. Appearance
D. Behavior
11. A person who teaches you, coaches you, and helps you to advance in your career is known as a
A. role model.
B. social contact.
C. supervisor.
D. mentor.
12. What is the best way to respond to a coworker's criticism?
A. Remain silent throughout the criticism.
B. Apologize, regardless of the situation.
C. Point out your coworker's faults.
D. Paraphrase what your coworker is criticizing.
13. You can always be sure of being appropriately dressed if you wear
A. clothes fitting your company's image.
B. better clothes than your supervisor.
C. up-to-date, trendy clothes.
D. expensive, designer clothes.
14. Which one of the following statements about first impressions is true?
A. People judge others on their inner qualities, not on first impressions.
B. First impressions, good or bad, are difficult to change.
C. Most hiring personnel don't make judgments based on first impressions.
D. It takes approximately 30 seconds for a first impression to be made.
15. Which one of the following statements about business etiquette is true?
A. Business etiquette can positively or negatively affect a business's profit.
B. The rules of etiquette are more formal now than they previously were.
C. There's no common standard of behavior for business situations.
D. Business etiquette changes little over time.
16. John is heading for the office dressed in a dress shirt, jeans, and loafers. Harry is headed for the office dressed in slacks, a dress shirt, and loafers. Who is appropriately dressed in business casual?
A. Harry
B. Neither John nor Harry
C. John
D. Both John and Harry
17. How can you give your telephone voice a pleasant sound?
A. Speak somewhat louder than usual.
B. Modulate your voice from low to high.
C. Speak slowly and distinctly.
D. Put a smile on your face.
18. Maria is supposed to have a spreadsheet of office expenses ready for her supervisor by Friday afternoon. However, she realizes on Thursday morning that she is overloaded and won't be able to meet her deadline. What should Maria do?
A. Hope that her supervisor won't notice the spreadsheet isn't finished
B. Explain the situation to her supervisor as soon as possible
C. Submit whatever she has completed
D. See if she can find someone who will do the spreadsheet for her
19. If you work in a typical law office, it's appropriate to wear clothing that's
A. expensive.
B. casual.
C. trendy.
D. conservative.
20. Gina, an office professional, is about to discuss her daily itinerary with her supervisor, Ms. Harris. However, as soon as Gina starts speaking, she notices Ms. Harris step back. Ms. Harris seems to do this whenever Gina is speaking to her. Gina is probably
A. interrupting Ms. Harris too often.
B. using too strong a tone of voice with Ms. Harris.
C. approaching Ms. Harris at a bad time.
D. standing too close to Ms. Harris.
my answer is 1.a 2c 3d 4a 5b 6b 7a 8c 9b 10a 11c 12a 13a 14b 15a 16b 17b 18a 19b 20a
4 answers
Hint: Put your answers with the questions. It's very time-consuming to scroll up and down, up and down, up and down to match your answers to the questions. With 20 questions, I won't even attempt it.
The key to maintaining a strong self-esteem is
(A.) being able to bounce back quickly from disappointments.
B. not pursuing something once you've failed at it.
C. telling yourself repeatedly that you're better than others.
D. never allowing it to go up or down but remain steady.
Which one of the following actions indicates body language for a lack of interest?
A. Rocking back and forth
B. Slouching
C). Crossing the arms
D. Fiddling with clothing
When you're having a conversation with someone, you should make eye contact with that person _______ percent of the time.
A. 100
B. 50
C. 75
D.) 25
Which of the following statements concerning body language is correct?
A.) Your body language is limited to your gestures and mannerisms.
B. Your body language is largely unconscious because it consists of ingrained habits.
C. Your body language and verbal communication convey the same message.
D. If your body language and words don't match, listeners will believe your words.
Which one of the following statements reflects proper business etiquette?
A. A man should stand when a visitor enters his office; a woman doesn't have to do this.
B.) A woman shouldn't open a door for a man.
C. In an elevator, a man should always let a woman exit first.
D. It's permissible for a woman to pick up something a man drops.
Ashley is taking a course on Internet research skills and one on recordkeeping. Ashley is developing her _______ skills.
A. administrative
B. )technical
C. interpersonal
D. communication
Raffi is a victim of self-fulfilling prophecy. What does that mean?
A.) He experienced a great deal of stress.
B. He lived up to the negative expectations he imagined earlier.
C. He didn't live by the golden rule.
D. He dressed inappropriately for work.
The term that refers to the way in which you evaluate yourself is
A. echoing.
B. body language.
C. )self-esteem.
D. image.
9. Kai Lee is always being kind and considerate to all of her coworkers. This most likely means that she
A. plans to take advantage of them.
B.) wants her supervisor to give her a raise.
C. is an insincere person.
D. hopes to be treated the same way
10. What part of the image cycle affects all other parts?
A.) Results
B. Attitude
C. Appearance
D. Behavior
11. A person who teaches you, coaches you, and helps you to advance in your career is known as a
A. role model.
B. social contact.
C.) supervisor.
D. mentor.
12. What is the best way to respond to a coworker's criticism?
A.) Remain silent throughout the criticism.
B. Apologize, regardless of the situation.
C. Point out your coworker's faults.
D. Paraphrase what your coworker is criticizing.
13. You can always be sure of being appropriately dressed if you wear
A.) clothes fitting your company's image.
B. better clothes than your supervisor.
C. up-to-date, trendy clothes.
D. expensive, designer clothes.
14. Which one of the following statements about first impressions is true?
A. People judge others on their inner qualities, not on first impressions.
B.) First impressions, good or bad, are difficult to change.
C. Most hiring personnel don't make judgments based on first impressions.
D. It takes approximately 30 seconds for a first impression to be made.
15. Which one of the following statements about business etiquette is true?
A.) Business etiquette can positively or negatively affect a business's profit.
B. The rules of etiquette are more formal now than they previously were.
C. There's no common standard of behavior for business situations.
D. Business etiquette changes little over time.
16. John is heading for the office dressed in a dress shirt, jeans, and loafers. Harry is headed for the office dressed in slacks, a dress shirt, and loafers. Who is appropriately dressed in business casual?
A. Harry
B.)Neither John nor Harry
C. John
D. Both John and Harry
17. How can you give your telephone voice a pleasant sound?
A. Speak somewhat louder than usual.
B.)Modulate your voice from low to high.
C. Speak slowly and distinctly.
D. Put a smile on your face.
18. Maria is supposed to have a spreadsheet of office expenses ready for her supervisor by Friday afternoon. However, she realizes on Thursday morning that she is overloaded and won't be able to meet her deadline. What should Maria do?
A.) Hope that her supervisor won't notice the spreadsheet isn't finished
B. Explain the situation to her supervisor as soon as possible
C. Submit whatever she has completed
D. See if she can find someone who will do the spreadsheet for her
19. If you work in a typical law office, it's appropriate to wear clothing that's
A. expensive.
B.) casual.
C. trendy.
D. conservative.
20. Gina, an office professional, is about to discuss her daily itinerary with her supervisor, Ms. Harris. However, as soon as Gina starts speaking, she notices Ms. Harris step back. Ms. Harris seems to do this whenever Gina is speaking to her. Gina is probably
A.) interrupting Ms. Harris too often.
B. using too strong a tone of voice with Ms. Harris.
C. approaching Ms. Harris at a bad time.
D. standing too close to Ms. Harris.
here it is REED
(A.) being able to bounce back quickly from disappointments.
B. not pursuing something once you've failed at it.
C. telling yourself repeatedly that you're better than others.
D. never allowing it to go up or down but remain steady.
Which one of the following actions indicates body language for a lack of interest?
A. Rocking back and forth
B. Slouching
C). Crossing the arms
D. Fiddling with clothing
When you're having a conversation with someone, you should make eye contact with that person _______ percent of the time.
A. 100
B. 50
C. 75
D.) 25
Which of the following statements concerning body language is correct?
A.) Your body language is limited to your gestures and mannerisms.
B. Your body language is largely unconscious because it consists of ingrained habits.
C. Your body language and verbal communication convey the same message.
D. If your body language and words don't match, listeners will believe your words.
Which one of the following statements reflects proper business etiquette?
A. A man should stand when a visitor enters his office; a woman doesn't have to do this.
B.) A woman shouldn't open a door for a man.
C. In an elevator, a man should always let a woman exit first.
D. It's permissible for a woman to pick up something a man drops.
Ashley is taking a course on Internet research skills and one on recordkeeping. Ashley is developing her _______ skills.
A. administrative
B. )technical
C. interpersonal
D. communication
Raffi is a victim of self-fulfilling prophecy. What does that mean?
A.) He experienced a great deal of stress.
B. He lived up to the negative expectations he imagined earlier.
C. He didn't live by the golden rule.
D. He dressed inappropriately for work.
The term that refers to the way in which you evaluate yourself is
A. echoing.
B. body language.
C. )self-esteem.
D. image.
9. Kai Lee is always being kind and considerate to all of her coworkers. This most likely means that she
A. plans to take advantage of them.
B.) wants her supervisor to give her a raise.
C. is an insincere person.
D. hopes to be treated the same way
10. What part of the image cycle affects all other parts?
A.) Results
B. Attitude
C. Appearance
D. Behavior
11. A person who teaches you, coaches you, and helps you to advance in your career is known as a
A. role model.
B. social contact.
C.) supervisor.
D. mentor.
12. What is the best way to respond to a coworker's criticism?
A.) Remain silent throughout the criticism.
B. Apologize, regardless of the situation.
C. Point out your coworker's faults.
D. Paraphrase what your coworker is criticizing.
13. You can always be sure of being appropriately dressed if you wear
A.) clothes fitting your company's image.
B. better clothes than your supervisor.
C. up-to-date, trendy clothes.
D. expensive, designer clothes.
14. Which one of the following statements about first impressions is true?
A. People judge others on their inner qualities, not on first impressions.
B.) First impressions, good or bad, are difficult to change.
C. Most hiring personnel don't make judgments based on first impressions.
D. It takes approximately 30 seconds for a first impression to be made.
15. Which one of the following statements about business etiquette is true?
A.) Business etiquette can positively or negatively affect a business's profit.
B. The rules of etiquette are more formal now than they previously were.
C. There's no common standard of behavior for business situations.
D. Business etiquette changes little over time.
16. John is heading for the office dressed in a dress shirt, jeans, and loafers. Harry is headed for the office dressed in slacks, a dress shirt, and loafers. Who is appropriately dressed in business casual?
A. Harry
B.)Neither John nor Harry
C. John
D. Both John and Harry
17. How can you give your telephone voice a pleasant sound?
A. Speak somewhat louder than usual.
B.)Modulate your voice from low to high.
C. Speak slowly and distinctly.
D. Put a smile on your face.
18. Maria is supposed to have a spreadsheet of office expenses ready for her supervisor by Friday afternoon. However, she realizes on Thursday morning that she is overloaded and won't be able to meet her deadline. What should Maria do?
A.) Hope that her supervisor won't notice the spreadsheet isn't finished
B. Explain the situation to her supervisor as soon as possible
C. Submit whatever she has completed
D. See if she can find someone who will do the spreadsheet for her
19. If you work in a typical law office, it's appropriate to wear clothing that's
A. expensive.
B.) casual.
C. trendy.
D. conservative.
20. Gina, an office professional, is about to discuss her daily itinerary with her supervisor, Ms. Harris. However, as soon as Gina starts speaking, she notices Ms. Harris step back. Ms. Harris seems to do this whenever Gina is speaking to her. Gina is probably
A.) interrupting Ms. Harris too often.
B. using too strong a tone of voice with Ms. Harris.
C. approaching Ms. Harris at a bad time.
D. standing too close to Ms. Harris.
here it is REED
c b
c b
c a
c
b
b
d
a
b
d
c b
c a
c
b
b
d
a
b
d
1 answer