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When documenting a customer contact, what should you include in
When documenting a customer contact, what should you include in your notes?
(Select two that apply) A.The reason why the customer
1 answer
72 views
What are the purposes of documenting customer contacts?
(Select two that apply) A.To share customer information with third
1 answer
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Which of the following would be considered steps to creating good customer service? Choose all that apply.
Responses Make eye
3 answers
asked by
Guest
75 views
Your large firm is about to change to a customer-centered organization structure, in which employees who have rarely had
2 answers
asked by
Tameika
1,205 views
A customer calls with a specific issue. However, no case pops up when you identify the customer. What should you do according to
1 answer
71 views
When should you send a customer an email?
(Select two that apply) A.When the customer has already resolved their issue. B.When
1 answer
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Which of the following is an improper use of data collected by a business or organization?(1 point) Responses identification and
1 answer
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when a customer has a complaint about a product bought from your pharmacy
a.refer the matter to yur pharmacist immediatly b.ask
3 answers
asked by
susue
521 views
What metric is not determined by the survey that is sent to the customer via email after a contact?
A.Satisfaction B.Contact
1 answer
55 views
Turbo tax
During a video contact, you are waiting for the customer to join. What will happen if the customer doesn't join within
1 answer
66 views