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A customer calls with a specific issue. However, no case pops up when you identify the customer. What should you do according to the TurboTax Live Expert Tech Flow?

A.Use SmartLook to get the customer's contact information.
B. Send a direct message to your Manager.

C.Document the case by hand to input the information after the call.

D.Create a new case for the customer.

1 answer

D.Create a new case for the customer.
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