You know that staying up to date with the latest program resource materials will help your overall results and efficiency as an agent, but you're having a difficult time finding time outside of work to review them.

Question

What do you do?
Select the best and worst response

You let your program team know not to expect you to stay up to date with all the resource materials but that you will focus on taking as many calls in a day as possible to help you develop.

You ask for support from the team on how they can best help you stay up to date with all the resource materials.

You create a sheet with your own "education schedule" and schedule one topic per day during one of your breaks to help you develop.
RATE EACH STATEMENT WORSE NEUTRAL BEST

Answer 1

Here’s a breakdown of each statement with ratings:

1. You let your program team know not to expect you to stay up to date with all the resource materials but that you will focus on taking as many calls in a day as possible to help you develop.
   Rating: Worst
   Reason: This response conveys a lack of commitment to staying informed and poses risks to both personal development and team efficiency. It suggests prioritizing quantity over quality and could lead to a knowledge gap that affects performance.

2. You ask for support from the team on how they can best help you stay up to date with all the resource materials.
   Rating: Neutral
   Reason: This response shows some willingness to seek help, which is positive. However, it lacks a proactive approach and doesn’t propose any personal strategies for staying informed.

3. You create a sheet with your own "education schedule" and schedule one topic per day during one of your breaks to help you develop.
   Rating: Best
   Reason: This response demonstrates a proactive and organized approach to staying informed. It shows personal responsibility and a commitment to ongoing education, which is crucial for professional growth.

In summary:

• Worst: Statement 1
• Neutral: Statement 2
• Best: Statement 3