You know that staying up to date with the latest program resource materials will help your overall results and efficiency as an agent, but you're having a difficult time finding time outside of work to review them.

Question

What do you do?
Select the best and worst response

You let your program team know not to expect you to stay up to date with all the resource materials but that you will focus on taking as many calls in a day as possible to help you develop.

You ask for support from the team on how they can best help you stay up to date with all the resource materials.

You create a sheet with your own "education schedule" and schedule one topic per day during one of your breaks to help you develop.

Answer 1

Best Response:

You ask for support from the team on how they can best help you stay up to date with all the resource materials.

This response demonstrates a proactive approach by seeking collaboration and support from your team. It acknowledges the importance of staying updated while also showing that you value their input on how to manage your time more effectively.

Worst Response:

You let your program team know not to expect you to stay up to date with all the resource materials but that you will focus on taking as many calls in a day as possible to help you develop.

This response is the least effective because it communicates a lack of commitment to professional development and suggests that you prioritize quantity of calls over quality of knowledge, which could hinder your overall performance as an agent.