Question 1: The TRUE statement about cumulative annoyance is
Answer: All of the options are correct. (This includes the fact that it can be a consequence of avoidance, it can occur when one abandons a conflict encounter, and it can result from a failure to communicate.)
Question 2: Conflict can be described by these characteristics EXCEPT
Answer: it is grounded in actuality not perception. (Conflict often arises from perceptions, not just from reality.)
Question 3: Which statement is true about using a collaborative approach to managing conflict?
Answer: All of the options are correct. (A collaborative approach tends to lead to better long-term outcomes, higher satisfaction in relationships, and fewer disputes.)
Question 4: If your supervisor asks you to work late and you agree even though you had a movie date scheduled, what conflict-management style are you using?
Answer: accommodation. (You are accommodating your supervisor's request over your own plans.)
Question 5: Collaboration is considered to be the most constructive approach for managing conflict.
Answer: True. (Collaboration generally leads to positive outcomes in conflict resolution.)