Question

Which of the following should not be used on a telephone call?
Soft tones
Monotones
Inflection
Raised tones

Answer 1

Monotones should not be used on a telephone call. Speaking in a monotone voice can make the conversation sound unengaging and can lead to misunderstandings, as it lacks the emotional nuances that inflection and varied tones provide. Using soft tones, inflection, and appropriate raised tones can help convey clarity, enthusiasm, and emotion in the communication.