Which of the following should be avoided on the telephone?

Question

​​​​​​Soft tones
Steady breathing
Clearly pronounce words
“Um’s” or “Uh’s”

Answer 1

On the telephone, it is best to avoid “Um’s” or “Uh’s.” These filler words can make communication seem less confident and can distract from the message you are trying to convey. Using clear pronunciation, steady breathing, and maintaining a soft tone can enhance your telephone communication.