The two correct answers regarding the ideas developed in “How AI Can Help Businesses Provide Customer Service” are:
- AI is improving the ability to meet consumer needs.
- Employees value AI’s ability to deal with straightforward tasks.
Which ideas about AI are developed by the author in “How AI Can Help Businesses Provide Customer Service”? Select the two correct answers.
(1 point)
Responses
Customers still prefer interacting with humans rather than AI.
Customers still prefer interacting with humans rather than AI.
AI is improving the ability to meet consumer needs.
AI is improving the ability to meet consumer needs.
Employees value AI’s ability to deal with straightforward tasks.
Employees value AI’s ability to deal with straightforward tasks.
Companies are rushing to AI for its potential to reduce costs.
Companies are rushing to AI for its potential to reduce costs.
AI has taken over human operations in many industries.
9 answers
Which detail from the text supports the idea that customers dislike AI in customer service?
(1 point)
Responses
AI does not meet customers’ emotional needs.
AI does not meet customers’ emotional needs.
AI tracks customer data to make recommendations.
AI tracks customer data to make recommendations.
AI communicates poorly with human customer service agents.
AI communicates poorly with human customer service agents.
AI responds rapidly to customer inputs.
(1 point)
Responses
AI does not meet customers’ emotional needs.
AI does not meet customers’ emotional needs.
AI tracks customer data to make recommendations.
AI tracks customer data to make recommendations.
AI communicates poorly with human customer service agents.
AI communicates poorly with human customer service agents.
AI responds rapidly to customer inputs.
The detail that supports the idea that customers dislike AI in customer service is:
AI does not meet customers’ emotional needs.
Which sentence in paragraph 1 of “How AI Can Help Businesses Provide Customer Service” directly states a central idea?
(1 point)
Responses
Sentence 1
Sentence 1
Sentence 2
Sentence 2
Sentence 4
Sentence 4
Sentence 3
(1 point)
Responses
Sentence 1
Sentence 1
Sentence 2
Sentence 2
Sentence 4
Sentence 4
Sentence 3
To accurately determine which sentence in paragraph 1 directly states a central idea of "How AI Can Help Businesses Provide Customer Service," I would need the specific content of that paragraph. However, if you can provide the sentences, I'd be happy to help you identify which one expresses the central idea!
How does the author structure the last three paragraphs to shape the idea that combining AI with human workers results in better customer service?
(1 point)
Responses
The author uses details to explain how AI works.
The author uses details to explain how AI works.
The author uses sequence to outline steps to use AI effectively.
The author uses sequence to outline steps to use AI effectively.
The author identifies the main problems with AI and then explains a solution.
The author identifies the main problems with AI and then explains a solution.
The author narrates a personal story to illustrate the problems with AI.
(1 point)
Responses
The author uses details to explain how AI works.
The author uses details to explain how AI works.
The author uses sequence to outline steps to use AI effectively.
The author uses sequence to outline steps to use AI effectively.
The author identifies the main problems with AI and then explains a solution.
The author identifies the main problems with AI and then explains a solution.
The author narrates a personal story to illustrate the problems with AI.
The response that best describes how the author structures the last three paragraphs to shape the idea that combining AI with human workers results in better customer service is:
The author identifies the main problems with AI and then explains a solution.
How do paragraphs 3–5 contribute to the central ideas in the text?
(1 point)
Responses
They dispute an opposing view.
They dispute an opposing view.
They transition between two ideas.
They transition between two ideas.
They connect two unrelated ideas.
They connect two unrelated ideas.
They introduce a new topic.
(1 point)
Responses
They dispute an opposing view.
They dispute an opposing view.
They transition between two ideas.
They transition between two ideas.
They connect two unrelated ideas.
They connect two unrelated ideas.
They introduce a new topic.
The response that best describes how paragraphs 3–5 contribute to the central ideas in the text is:
They transition between two ideas.
1 answer