When is the proper time to say ‘thank you’ on a telephone call?

Question

After the introduction
When the client gives you information
After the closing phrase
When you ask for information from the client

Answer 1

The proper time to say "thank you" during a telephone call can vary depending on the context of the conversation. Here are some appropriate moments to express gratitude:

1. After the introduction: You can thank the person for taking the time to speak with you.
2. When the client gives you information: It's courteous to thank the client for sharing important information.
3. After the closing phrase: It's a good way to express appreciation for the entire conversation and the client’s time.
4. When you ask for information from the client: Thanking them for their help or for providing information fosters a positive interaction.

In general, thanking someone during a conversation is a good practice at appropriate moments, especially after they provide assistance or information. It helps build rapport and shows appreciation for their time and effort.