What would you do if you were the employer of the individual who gave you poor service to increase the chances that you would recruit and select people would provide better service. Be specific and list at least three things

Question

I think the answer is
1. a Job description - to clarify the actual job specifications of the job
2. testing - Personality / knowledge tests to pick the right candidate
3. still thinking about this answer

But am I on the right track?

Answer 1

3. Ask for references and check them out
4. Have several people familiar with the job requirements interview the candidate