What would a Stress Reduction Specialist do to reduce the stress for the staff considering these following conditions:
there are ten men and ten women of various ages and cultural backgrounds. The office is a medical office with doctors of various specialties. The staff has been together for five years and they are dealing with the following issues:
1.
The pressure of dealing with peoples medical problems and sometime patient anger/frustration.
2.
The problem of the current economy, in which many people have either lost insurance or their insurance is not paying for many procedures. As a result, the staff has to make many calls to get payment and they don't want to refer people for collection if they don't have to.
3.
Several of the staff do not get along, but they don't know why. Sometimes, there is tension in the lunchroom when those people are in there together.
4.
The doctors don't want any responsibility for trying to make things Right. They feel they have enough pressure on their shoulders.
5.The staff feels it's being left up to them to solve the tension in the office.
1 answer