What can get in the way of a crisis counselor’s ability to use active listening skills with someone in crisis? Select one answer.

Question

A crisis counselor’s emotional reactions to what the individual shares

A crisis counselor’s perception that an individual’s experience is less serious in comparison to other types of crises

A crisis counselor’s judgement of an individual or their behavior when it goes against the crisis counselor’s own personal beliefs and values

All of the above

Answer 1

All of the above.

Each of these factors can impede a crisis counselor's ability to practice active listening effectively. Emotional reactions can distract from the counselor's focus on the individual in crisis, perception of the severity of the situation can lead to a lack of empathy, and judgments based on personal beliefs can create barriers to understanding and support.