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During Mr. Nye science class students were expected to identify various substances using physical properties they could easily measure Mr. Nye gave each of the five groups a green metal cube and asked them to identify what the cube was made of matts cube...

4 years ago

30. What should be included in a safety plan? (Select all that apply) People to avoid What not to do Support people How to contact lifeline again Coping strategies Any changes to make environment safe

11 months ago

All of the following are criteria of a Support Safety Call, except Call must be done within 72 hours Call must be done within 24 hours Caller expressed suicidial ideation and identified as imminent risk but was able to deescalate and plan for safety on th...

11 months ago

Which of the following are prompts to explore homicidality and violence? I want to hurt my neighbor Ruminating about how angry their boss made them This is all my mother's fault All of the above

11 months ago

Spiritual or religious beliefs, community support, ambivalence are all examples of ... Expressed intent to die Buffers Intents Coping strategies

11 months ago

Uncomplicated grief is often referred to as "normal" grief and is characterized by experiencing intense symptoms of grief for 6 months following a loss True False

11 months ago

Grief is..(select all) a natural reaction after experiencing loss a linear process can be complex and does not have a time frame expressed the same by each person

11 months ago

A caller has called in and stated they have a knife in their kitchen and pills in their hand and they are wanting to take the pills then slit their wrist. Which of the following would be the most appopriate step with the least invasive method? Asking the...

11 months ago

Which of the following questions is paired with an active listening skill? Select one answer. In order to be able to understand, I need to ask some questions. What happened when you asked your teacher for an extension on the project? It sounds like this a...

11 months ago

Closed-ended questions are best used during a crisis conversation when you need a direct answer about which of the following? Select one answer. The person’s emotions The person’s priority concern or issue The person’s safety All of the above

11 months ago

Which non-verbal details do crisis counselors need to pay attention to with active listening in order to gain a better understanding of the person’s situation and needs? Select one answer. The different concerns the person shares The person’s age and race...

11 months ago

“If I’m hearing you correctly, it sounds like you feel really scared when your parents fight with each other in front of you.” This is an example of which active listening skill? Select one answer. Paraphrase Encourage Reflect Summarize

11 months ago

A plan should ideally include which of the following? Select one answer. Actions they will take immediately Actions they will take immediately, and coping strategies that they plan to use the next time they feel upset or unsafe Coping strategies that they...

11 months ago

If you try to discuss a plan too soon in the conversation what might a person in crisis feel about this? Select one answer. You’re not interested in my story and just want to quickly solve my problems yourself You’re eager to get the conversation over wit...

11 months ago

“I’ve talked with a lot of people who have gone through the death of a loved one, and they felt a lot like you do.” This is an example of which active listening skill? Select one answer. Reflect Paraphrase Summarize Validate

11 months ago

Which of the following is an accurate description of actively engaging individuals in crisis? Select one answer. A process that occurs naturally on its own when crisis counselors are kind to individuals who contact the Lifeline. A collaborative effort mad...

11 months ago

When you think it may be time to begin transitioning the conversation to collaborating on a plan, what should you do? Select one answer. Ask them their ideas for what they would like to have in their plan, then offer your own ideas, and confirm these idea...

11 months ago

Which of the following best describes active listening? Select one answer. Listening attentively to what the person says and the message being сommunicated, and then responding intentionally. Listening attentively to the person, without interrupting or sa...

11 months ago

If you think that someone is ready to begin collaborating on a plan but they are hesitant, what is the most effective thing to say to them? Select one answer. “Ok, I hear you. I must be missing something. We can just keep talking until you feel ready.” “I...

11 months ago

When should a crisis counselor work on actively engaging with people who contact the Lifeline? Select one answer. At the beginning of the conversation In the middle of the conversation when clarifying their story At the end of the conversation when planni...

11 months ago

When a person in crisis is having trouble opening up at the start of the conversation, which of the following is the best crisis counselor response that will help create a connection and encourage the person’s engagement? Select one answer. “Whatever is g...

11 months ago

What can get in the way of a crisis counselor’s ability to use active listening skills with someone in crisis? Select one answer. A crisis counselor’s emotional reactions to what the individual shares A crisis counselor’s perception that an individual’s e...

11 months ago

Which of the following are benefits of open-ended questions? Select one answer. They are a good way to get a direct and quick response about the person’s safety and suicide risk. They allow the person to take the lead and share information in the way that...

11 months ago

When talking about follow-up, which topics should be discussed with the individual? Select one answer. The timing and method of follow-up Who will contact them What information will be shared if a different crisis counselor will follow up All of the above

11 months ago

Which of the following is true regarding effective safety plans? Select one answer. They must contain the phone number of the individual’s closest relative. They are realistic and doable for the individual. They focus exclusively on the individual’s warni...

11 months ago

Which of the following actions is appropriate for a crisis counselor to take when an individual is unwilling to create a safety plan and has a strong intent to die? Select one answer. Contact emergency services immediately Explore and clarify the individu...

11 months ago

Crisis counselors should collaborate on a plan with which individuals? Select one answer. Only individuals who have expressed thoughts of suicide today or in the past few days Only individuals who have expressed suicidal thoughts today All individuals, re...

11 months ago

Which of the following are considered potential buffers to help protect an individual from thoughts of suicide? Select one answer. Ambivalence or indecisiveness about dying Engaging with a crisis counselor An upcoming commitment All of the above

11 months ago

Which of the following statements by an individual in crisis might be an indicator of increased risk of suicide when assessing their current level of safety? Select one response. “No, I’m not interested in doing a safety plan.” “I’m going to have to call...

11 months ago

At what point in the conversation should a crisis counselor assess a person’s immediate safety? Select one answer. Once the person indicates they are considering suicide After they share their story and situation Just before transitioning to a safety plan...

11 months ago

During a crisis conversation, which of the following strategies is the most effective in managing your own beliefs and attitudes about suicide? Select one answer. Remain neutral so that you can see each person as an individual and allow them to explore th...

11 months ago

Which of the following is true regarding asking individuals about suicide? Select one answer. All individuals who contact the Lifeline should be asked about thoughts of suicide. Asking about suicide does not cause someone to take their life. Asking about...

11 months ago

An individual discloses that they are having suicidal thoughts after feeling betrayed by their partner. The crisis counselor has recently gone through a similar experience (i.e., feeling betrayed). Which of the following is the most appropriate crisis cou...

11 months ago

Which of the following is an indication that a person may be ambivalent about ending their life by suicide? Select one answer. The person has contacted the Lifeline for help The person recently updated their will and gave away personal belongings. The per...

11 months ago

What is the first step you should take if an individual discloses that they self-harmed right before contacting the Lifeline? Select one answer. Ask about the method of self-harm and quickly assess the need for medical care Assume they are in medical dang...

11 months ago

When asking an individual about suicide, which of the following questions shows that the crisis counselor is comfortable discussing suicide and cares about the individual’s safety? Select one answer. “Thank you for reaching out to the Lifeline. Before we...

11 months ago

Which of the following factors are most important to consider when assessing an individual’s suicide risk? Select one answer. Suicidal desire, intent, and capability Buffers that can help support a person Suicidal desire, intent, capability, and buffers E...

11 months ago

In order to help individuals in crisis create a safer environment, crisis counselors should encourage them to do which of the following? Select one answer. Try to limit their access to their method of suicide Engage in distractions to avoid thinking about...

11 months ago

Which of the following should be reported by law as a mandated reporter? 22 year old who's parent has put them out of home after finding drugs in their room. 15 year old who is upset after breaking up with boyfriend 80 year old under care of daughter and...

11 months ago

Which of the following should be reported by law as a mandated reporter? 29 year old woman calls and states that her boyfriend hit her across the face last week 12 year old states their dad gets drunk and dragged her by the hair last night 18 year old rep...

11 months ago

All safety follow ups should be done within 24 hours.

11 months ago

List the 988 listening components: Encourage, Paraphrase, Respond, Nullify, Avoid Silence, and Summarize 1 Encourage, Paraphrase, Respond, Validate, Use Silence, and Summarize Encourage, Paraphrase, Reflect, Validate, Use Silence, and Summarize

11 months ago

“Tell me more", "I'm glad you reached out” or “Take your time, I’m here to listen” are all examples of which active listening skill

11 months ago

Which active listening technique is demonstrated by the following statement? l: “We’ve talked about how you’ve been feeling down, and recently you started to feel hopeless. You said that you now think about hurting yourself” Paraphrase Validate Reflect Su...

11 months ago

Which active listening technique is demonstrated by the following statement? Person in Crisis: I’ve been feeling so sad lately that it’s hard to even get up for work! Crisis Counselor: I’m hearing how down you’ve been feeling recently to the point where y...

11 months ago

Which active listening technique is demonstrated by the following statement? I’ve talked to a lot of other people going through the loss of someone they loved, and they felt a lot like you do” Validate Paraphrase Summarize Reflecting Silence

11 months ago

Examples of Community Trauma include Cultural trauma, racial trauma, historical trauma Cultural trauma, family trauma, individual trauma Group trauma, mass trauma, racial trauma

11 months ago

What is criteria for child abuse? Select all that applies The alleged perpetrator is a parent, guardian, foster parent, relative caregiver, paramour, any individual residing in the same home, any person responsible for the child's welfare at the time of t...

11 months ago

Finacial exploitation, the misuse or withholding of an older adults' resources by another to the disadvantage of the elderly person isn’t an example of elder abuse? True False

11 months ago

What are causes of mental illness? Genetics Biological Factors Psychological Environmental

11 months ago

What are symptoms of posttraumatic stress disorder? Select all that apply. Re-experiencing type symptoms, such as recurring, involuntary, and intrusive distressing memories Avoidance – A person might actively avoid a place or person that might activate ov...

11 months ago

What is a community resource? NAMI 311 Medicaid Your Home Pantry All of the Above Only A, B, C

11 months ago

Who calls PSAP in case of emergency intervention needed for a caller? Crisis Counselor Training Specialist Supervisor on shift

11 months ago

An individual is considered to be in imminent risk if...(select all that apply) Stated they have a desire & intent Plan to follow though in September 2024 Access to means Specific plan The crisis counselor assess that the individual is likely to seriously...

11 months ago

An attempt in progress is the the least emergent form of imminent risk. True False

11 months ago

Which of the following situations is considered an attempt in progress? Caller stated they have taken pills prior to calling and they are stating they are feeling tired Caller stated they have prepared notes to give to their family Caller states they have...

11 months ago

Which of the following does not require an incident report? Abuse/Neglect 911 intervention Missing Persons Mobile Crisis Response

11 months ago

You should take the caller's name from the caller ID for your documentation if you forget to get their name during the call. True False

11 months ago

What is the purpose of inclusive language on the Lifeline? To exclude certain groups of people To create a safe place for everyone seeking support To simplify communication for counselors To make assumptions about people's identities

11 months ago

Which is the following is not a stage of grief? Shock Anger Helplessness Acceptance Testing

11 months ago

Which of the following would be considered an attempt in progress? Select one answer. A. An individual has already done something to end their life, such as swallowing a bottle of pills or a poisonous chemical. B. An individual has a history of self-harm...

11 months ago

All of the following situations, except one, are examples of imminent risk of dying by suicide, including attempts in progress. Which one is not an imminent risk situation? Select one answer. An individual has thoughts of suicide but no concrete plan or m...

11 months ago

Crisis counselors who take calls, texts, and chats for the 988 Suicide & Crisis Lifeline are required by the policy to do which of the following when someone is at imminent risk of suicide? Select one answer. A. Use the least invasive intervention that wi...

11 months ago

When considering the use of involuntary emergency service intervention, crisis counselors are expected to do which of the following? Select one answer. Make the decision on their own First ask a colleague to talk to the person in crisis Seek guidance from...

11 months ago

A third party responds affirmatively when you ask them about their own thoughts of suicide. What should you do? Select one answer. Transfer the person to a line better equipped to handle third parties Tell the person that the individual they are reaching...

11 months ago

For individuals at imminent risk of suicide, which of the following could occur with law enforcement involvement? Select one answer Involving law enforcement can help keep an individual from ending their life if they are unable to keep themselves safe on...

11 months ago

Hospitalization for someone at risk of suicide can keep them safe at the time; however, hospitalization can also have negative impacts that include which of the following? Select one answer. A loss of autonomy due to the inability to make decisions and ch...

11 months ago

During any conversation with an individual in crisis, what should a crisis counselor try to do first? Select one answer. Provide the person with reasons they should want to live De-escalate the person’s intense emotions through empathy and active listenin...

11 months ago

You have assessed a person’s suicidal desire, intent, capability, and buffers, and you believe they are at imminent risk and possibly unwilling to safety plan, what should you do? Select one answer. Try to collaborate on a safety plan, including discussin...

11 months ago

When consulting with your supervisor or clinical lead about a potential imminent risk situation, what information should you make sure to communicate to them? Select one answer. A. Details related to the person’s suicidal desire, intent, capability, and b...

11 months ago

What should you make sure to do before wrapping up a call with the 911 dispatcher? Select one answer. A. Ask the dispatcher for their name or responder ID number B. Ask the dispatcher for the job or event number C. Provide the dispatcher with the callback...

11 months ago

You have determined that initiating emergency service intervention is necessary based on your conversation with an individual in crisis. Which of the following should you do if they do not give you consent to contact 911? Select one answer. A. Provide sup...

11 months ago

First responders are not always willing or able to speak directly with a crisis counselor to confirm their arrival. In these cases, crisis counselors can confirm emergency services contact was made by doing which of the following? Select one answer. Calli...

11 months ago

Which of the following are actions that crisis counselors can suggest individuals do to prepare for the arrival of first responders and mitigate a potentially volatile situation? Select one answer. Unlock their door, if it is safe to do so Secure any leth...

11 months ago

You initiated emergency service intervention for a person at imminent risk of suicide. What can you do if you are feeling worried about what happened to them after the conversation ended? Select one answer. A. Call the person back periodically over the ne...

11 months ago

What is one of the primary challenges related to data protection in the context of AI?

11 months ago

Which one of the following options is a cybersecurity risk associated with using AI?

11 months ago

When considering the use of involuntary emergency service intervention, crisis counselors are expected to do which of the following? Select one answer. Make the decision on their own First ask a colleague to talk to the person in crisis Seek guidance from...

11 months ago

What are some differences between voice-based and text-based conversations? Select one answer. A lack of environmental or auditory cues on text The audience, or the people who reach out The duration, or the length of a conversation All of the above

11 months ago

In text-based conversations, adaptability can look like which of the following? Select one answer. Telling the visitor that you’re adaptable and can handle anything they would like to talk about Being able to take a text-based conversation at the same tim...

11 months ago

What are some potential benefits for individuals that reach out via text-based crisis support? Select one answer. Increased privacy Easier for them to share or open up Better accessibility Resources are provided in writing All of the above

11 months ago

Active listening in text-based conversations requires you to do which of the following? Select one answer. Vary your active listening skills and use silence carefully. Use the active listening skill you are most comfortable with, early and often. Be more...

11 months ago

A substantive empathetic response in text-based conversations consists of which of the following? Select one answer. At least 2 complete sentences At least 1 active listening skill Genuine care and empathy Context from what the person in crisis has discus...

11 months ago

Which of the following is a helpful formula for asking a clarifying question in text-based conversations? Select one answer. Empathic Question + Active Listening Skills + Empathic Personalized Comment Active Listening Skill + Contextual Statement/Personal...

11 months ago

Which of the following is true regarding assessing safety in text-based conversations? Select one answer. The Lifeline requires that you ask different questions when assessing safety over text. Since the conversation is text-based, the crisis counselor do...

11 months ago

When providing referrals to someone in a text-based conversation, crisis counselors should do which of the following? Select one answer. Ask permission to share a resource before doing so and send one at a time if the individual agrees. Provide more refer...

11 months ago