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Questions (109)

What are some differences between voice-based and text-based conversations? Select one answer.A lack of environmental or
1. 1 answer
2. 40 views
What are some potential benefits for individuals that reach out via text-based crisis support? Select one answer.Increased
1. 1 answer
2. 26 views
Which of these tasks are recommended when you’re wrapping up a conversation? Select one answer.Reassess for safety Summarize
1. 1 answer
2. 29 views
A substantive empathetic response in text-based conversations consists of which of the following? Select one answer.At least 2
1. 1 answer
2. 46 views
Which of the following is true regarding assessing safety in text-based conversations? Select one answer.The Lifeline requires
1. 1 answer
2. 34 views
When providing referrals to someone in a text-based conversation, crisis counselors should do which of the following? Select one
1. 1 answer
2. 42 views
Why do you think its important to consult with a supervisor as soon as you think a person in crisis might be at imminent risk
1. 1 answer
2. 36 views
If you’re conducting an involuntary emergency intervention, for which text-based modality might you have to give the
1. 1 answer
2. 66 views
Which of these tasks are recommended when you’re wrapping up a conversation? Select one answer.Reassess for safety Summarize
1. 1 answer
2. 26 views
When providing referrals to someone in a text-based conversation, crisis counselors should do which of the following? Select one
1. 1 answer
2. 30 views
Which of the following is true regarding assessing safety in text-based conversations? Select one answer.The Lifeline requires
1. 1 answer
2. 66 views
Which of the following is a helpful formula for asking a clarifying question in text-based conversations? Select one answer.Empa
1. 1 answer
2. 64 views
A substantive empathetic response in text-based conversations consists of which of the following? Select one answer.At least 2
1. 1 answer
2. 57 views
Active listening in text-based conversations requires you to do which of the following? Select one answer.Vary your active
1. 1 answer
2. 82 views
What are some potential benefits for individuals that reach out via text-based crisis support? Select one answer.Increased
1. 1 answer
2. 47 views
In text-based conversations, adaptability can look like which of the following? Select one answer.Telling the visitor that
1. 1 answer
2. 134 views
What are some differences between voice-based and text-based conversations? Select one answer.A lack of environmental or
1. 1 answer
2. 46 views
You initiated emergency service intervention for a person at imminent risk of suicide. What can you do if you are feeling
1. 1 answer
2. 24 views
When consulting with your supervisor or clinical lead about a potential imminent risk situation, what information should you
1. 1 answer
2. 23 views
Hospitalization for someone at risk of suicide can keep them safe at the time; however, hospitalization can also have negative
1. 1 answer
2. 25 views
For individuals at imminent risk of suicide, which of the following could occur with law enforcement involvement? Select one
1. 1 answer
2. 26 views
You have determined that initiating emergency service intervention is necessary based on your conversation with an individual in
1. 1 answer
2. 28 views
A third party responds affirmatively when you ask them about their own thoughts of suicide. What should you do? Select one
1. 1 answer
2. 30 views
When considering the use of involuntary emergency service intervention, crisis counselors are expected to do which of the
1. 1 answer
2. 35 views
All of the following situations, except one, are examples of imminent risk of dying by suicide, including attempts in progress.
1. 1 answer
2. 40 views
What should you make sure to do before wrapping up a call with the 911 dispatcher? Select one answer.A. Ask the dispatcher for
1. 1 answer
2. 29 views
Which one of the following options is a cybersecurity risk associated with using AI?
1. 1 answer
2. 17 views
What is one of the primary challenges related to data protection in the context of AI?
1. 1 answer
2. 31 views
You initiated emergency service intervention for a person at imminent risk of suicide. What can you do if you are feeling
1. 1 answer
2. 37 views
Which of the following are actions that crisis counselors can suggest individuals do to prepare for the arrival of first
1. 1 answer
2. 45 views
First responders are not always willing or able to speak directly with a crisis counselor to confirm their arrival. In these
1. 1 answer
2. 34 views
You have determined that initiating emergency service intervention is necessary based on your conversation with an individual in
1. 1 answer
2. 39 views
What should you make sure to do before wrapping up a call with the 911 dispatcher? Select one answer.A. Ask the dispatcher for
1. 1 answer
2. 42 views
When consulting with your supervisor or clinical lead about a potential imminent risk situation, what information should you
1. 1 answer
2. 22 views
You have assessed a person’s suicidal desire, intent, capability, and buffers, and you believe they are at imminent risk and
1. 1 answer
2. 20 views
During any conversation with an individual in crisis, what should a crisis counselor try to do first? Select one answer.Provide
1. 1 answer
2. 34 views
Hospitalization for someone at risk of suicide can keep them safe at the time; however, hospitalization can also have negative
1. 1 answer
2. 36 views
For individuals at imminent risk of suicide, which of the following could occur with law enforcement involvement? Select one
1. 1 answer
2. 32 views
A third party responds affirmatively when you ask them about their own thoughts of suicide. What should you do? Select one
1. 1 answer
2. 26 views
When considering the use of involuntary emergency service intervention, crisis counselors are expected to do which of the
1. 1 answer
2. 35 views
Crisis counselors who take calls, texts, and chats for the 988 Suicide & Crisis Lifeline are required by the policy to do which
1. 1 answer
2. 63 views
All of the following situations, except one, are examples of imminent risk of dying by suicide, including attempts in progress.
1. 1 answer
2. 42 views
Which of the following would be considered an attempt in progress? Select one answer.A. An individual has already done something
1. 1 answer
2. 34 views
A caller has called in and stated they have a knife in their kitchen and pills in their hand and they are wanting to take the
1. 1 answer
2. 30 views
Which is the following is not a stage of grief?Shock Anger Helplessness Acceptance Testing
1. 1 answer
2. 25 views
Uncomplicated grief is often referred to as "normal" grief and is characterized by experiencing intense symptoms of grief for 6
1. 1 answer
2. 28 views
Spiritual or religious beliefs, community support, ambivalence are all examples of ...Expressed intent to die Buffers Intents
1. 1 answer
2. 15 views
Which of the following are prompts to explore homicidality and violence?I want to hurt my neighbor Ruminating about how angry
1. 1 answer
2. 23 views
What is the purpose of inclusive language on the Lifeline?To exclude certain groups of people To create a safe place for
1. 1 answer
2. 21 views
When a caller can't identify any strengths or assets, you would take what you heard so far and identify them.True False
1. 1 answer
2. 18 views
You should take the caller's name from the caller ID for your documentation if you forget to get their name during the call.True
1. 1 answer
2. 12 views
Which of the following does not require an incident report?Abuse/Neglect 911 intervention Missing Persons Mobile Crisis Response
1. 1 answer
2. 18 views
Which of the following situations is considered an attempt in progress?Caller stated they have taken pills prior to calling and
1. 1 answer
2. 22 views
An attempt in progress is the the least emergent form of imminent risk.True False
1. 1 answer
2. 31 views
An individual is considered to be in imminent risk if...(select all that apply)Stated they have a desire & intent Plan to follow
1. 1 answer
2. 16 views
Who calls PSAP in case of emergency intervention needed for a caller?Crisis Counselor Training Specialist Supervisor on shift
1. 1 answer
2. 19 views
What is a community resource?NAMI 311 Medicaid Your Home Pantry All of the Above Only A, B, C
1. 1 answer
2. 22 views
What are symptoms of posttraumatic stress disorder? Select all that apply.Re-experiencing type symptoms, such as recurring,
1. 1 answer
2. 19 views
What are causes of mental illness?Genetics Biological Factors Psychological Environmental
1. 1 answer
2. 26 views
Finacial exploitation, the misuse or withholding of an older adults' resources by another to the disadvantage of the elderly
1. 1 answer
2. 24 views
What is criteria for child abuse? Select all that appliesThe alleged perpetrator is a parent, guardian, foster parent, relative
1. 1 answer
2. 24 views
Examples of Community Trauma includeCultural trauma, racial trauma, historical trauma Cultural trauma, family trauma, individual
1. 1 answer
2. 32 views
Which active listening technique is demonstrated by the following statement? I’ve talked to a lot of other people going
1. 1 answer
2. 26 views
Which active listening technique is demonstrated by the following statement? Person in Crisis: I’ve been feeling so sad lately
1. 1 answer
2. 21 views
Which active listening technique is demonstrated by the following statement? l: “We’ve talked about how you’ve been
1. 1 answer
2. 33 views
“Tell me more", "I'm glad you reached out” or “Take your time, I’m here to listen” are all examples of which active
1. 1 answer
2. 9 views
List the 988 listening components:Encourage, Paraphrase, Respond, Nullify, Avoid Silence, and Summarize 1 Encourage, Paraphrase,
1. 1 answer
2. 28 views
All safety follow ups should be done within 24 hours.
1. 1 answer
2. 16 views
Which of the following should be reported by law as a mandated reporter?29 year old woman calls and states that her boyfriend
1. 1 answer
2. 20 views
Which of the following should be reported by law as a mandated reporter?22 year old who's parent has put them out of home after
1. 1 answer
2. 19 views
In order to help individuals in crisis create a safer environment, crisis counselors should encourage them to do which of the
1. 1 answer
2. 27 views
Which of the following factors are most important to consider when assessing an individual’s suicide risk? Select one answer.S
1. 1 answer
2. 32 views
When asking an individual about suicide, which of the following questions shows that the crisis counselor is comfortable
1. 1 answer
2. 26 views
What is the first step you should take if an individual discloses that they self-harmed right before contacting the Lifeline?
1. 1 answer
2. 24 views
Which of the following is an indication that a person may be ambivalent about ending their life by suicide? Select one answer.Th
1. 1 answer
2. 27 views
An individual discloses that they are having suicidal thoughts after feeling betrayed by their partner. The crisis counselor has
1. 1 answer
2. 16 views
Which of the following is true regarding asking individuals about suicide? Select one answer.All individuals who contact the
1. 1 answer
2. 42 views
During a crisis conversation, which of the following strategies is the most effective in managing your own beliefs and attitudes
1. 1 answer
2. 28 views
At what point in the conversation should a crisis counselor assess a person’s immediate safety? Select one answer.Once the
1. 1 answer
2. 22 views
Which of the following statements by an individual in crisis might be an indicator of increased risk of suicide when assessing
1. 1 answer
2. 36 views
Which of the following are considered potential buffers to help protect an individual from thoughts of suicide? Select one
1. 1 answer
2. 27 views
Crisis counselors should collaborate on a plan with which individuals? Select one answer.Only individuals who have expressed
1. 1 answer
2. 31 views
Which of the following actions is appropriate for a crisis counselor to take when an individual is unwilling to create a safety
1. 1 answer
2. 19 views
Which of the following is true regarding effective safety plans? Select one answer.They must contain the phone number of the
1. 1 answer
2. 27 views
When talking about follow-up, which topics should be discussed with the individual? Select one answer.The timing and method of
1. 1 answer
2. 25 views
Which of the following are benefits of open-ended questions? Select one answer.They are a good way to get a direct and quick
1. 1 answer
2. 20 views
What can get in the way of a crisis counselor’s ability to use active listening skills with someone in crisis? Select one
1. 1 answer
2. 33 views
When a person in crisis is having trouble opening up at the start of the conversation, which of the following is the best crisis
1. 1 answer
2. 30 views
When should a crisis counselor work on actively engaging with people who contact the Lifeline? Select one answer.At the
1. 1 answer
2. 33 views
If you think that someone is ready to begin collaborating on a plan but they are hesitant, what is the most effective thing to
1. 1 answer
2. 34 views
Which of the following best describes active listening? Select one answer.Listening attentively to what the person says and the
1. 1 answer
2. 22 views
When you think it may be time to begin transitioning the conversation to collaborating on a plan, what should you do? Select one
1. 1 answer
2. 33 views
Which of the following is an accurate description of actively engaging individuals in crisis? Select one answer.A process that
1. 1 answer
2. 28 views
“I’ve talked with a lot of people who have gone through the death of a loved one, and they felt a lot like you do.” This
1. 1 answer
2. 17 views
If you try to discuss a plan too soon in the conversation what might a person in crisis feel about this? Select one answer.You�
1. 1 answer
2. 21 views
A plan should ideally include which of the following? Select one answer.Actions they will take immediately Actions they will
1. 1 answer
2. 23 views
A plan should ideally include which of the following? Select one answer.Actions they will take immediately Actions they will
1. 1 answer
2. 19 views
“If I’m hearing you correctly, it sounds like you feel really scared when your parents fight with each other in front of
1. 1 answer
2. 22 views
Which non-verbal details do crisis counselors need to pay attention to with active listening in order to gain a better
1. 1 answer
2. 28 views
Closed-ended questions are best used during a crisis conversation when you need a direct answer about which of the following?
1. 1 answer
2. 19 views

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