The company offers secure online, in the Cloud, (and offline) document storage to

Question

small companies wno need to secure iner important documents ol-sile and in a location not associated with the client. Documents may need to be scanned before uploading online if they are not in an electronic format already.A typical client would be a lawyer, doctor, consulting agent, etc., that needs to reduce
the risk or losina important oncinal documents aue to tire, ther, sabotage. etc. Inev would generally also require off-site physical storage of these documents (do not worry about the physical document storage scenario for this WIL project; only consider the provision of online document storage).
Currently, CDS does not have any IT systems to handle the day-to-day running of the
business. All their payroll, bankina, debtors, crediors. stock or onice supplies and other administration is done manually by the accountant/administrator and stored in spread sheets and word processing documents, and the logging of calls and sales to the help
deskis managed ovine nelo desk.CDS Mission: Our mission is to provide secure document storage to individuals and busillesses.
CDS vision: Our vision is to become a market leader in document storage.
The company has 10 employees. These employees are:
The Director;
the Direciors secretary.
A tinancial manager
AccourtantAarnstator,
...
Salespersons ×2);
A help desk and support team (x3);
A cloud computing specialist.
When required, the help desk and support team members double up as sales
people/administraiors.
Company strategy for the next tive years:
To grow from a small company to at least a medium-sized company To be a household name and the recognised online document storage company;
• To become a complete online solution in terms of all business.The intrastructure consists of the tollowind:
A large server that has almost reached its capacity;
the once intrastructure consists or an interer and e-mall server, a small network
MS Outlook;
:
Wireless network connections as well as LAN;
An open office floor plan with the boardroom and Director's office having lockable
doors:
A server room
• A large off-site warehouse at a secret location to store physical documents..Outline Deliverables of tasks given eg. Reports .write the report into paragraph

Answer 1

Company Overview and Objectives

CDS specializes in providing secure online document storage solutions tailored for small businesses such as law firms, medical practices, and consultancy agencies. With a commitment to safeguarding essential documents from risks such as fire, theft, and sabotage, CDS is determined to deliver peace of mind by ensuring both online and offline data security. The company’s mission is to provide secure document storage, while its vision is to establish itself as a market leader in the document storage sector. Currently, CDS operates without an integrated IT system, relying heavily on manual processes managed by a single accountant/administrator using spreadsheets and word processing applications. Call logging and sales tracking are conducted via a help desk system.

Organizational Structure

CDS is composed of ten employees, including the Director, the Director's Secretary, a Financial Manager, an Accountant/Administrator, two Salespersons, and a help desk and support team comprising three members. Notably, the help desk and support personnel are versatile and often take on roles in sales and administration when required.

Strategic Vision for Growth

Over the next five years, CDS aims to transition from a small business to a medium-sized enterprise, becoming a household name in the online document storage arena. The company's strategic goals encompass offering comprehensive online solutions for all business needs.

Current Infrastructure

CDS operates on a large server that has nearly reached its capacity, presenting potential challenges in data management and storage. The office infrastructure includes internet and email servers, a localized network with MS Outlook integration, and both wireless and LAN connectivity. The office design features an open floor plan, facilitating communication among employees while maintaining privacy through lockable doors for the boardroom and Director's office. Additionally, a dedicated server room houses critical IT infrastructure, and there is an off-site warehouse designated for the secure storage of physical documents, located at a secret and secure location.

Deliverables and Reporting Tasks

The tasks outlined in this project will culminate in various deliverables, including comprehensive reports that cover the operational status, strategic recommendations for IT modernization, risk assessments pertaining to current document storage practices, and proposals for expanding online service offerings. These reports will highlight deficiencies in the current manual systems and propose integrated IT solutions that can streamline operations, enhance efficiency, and contribute to achieving the company's broader strategic objectives. Furthermore, the transition to a more robust IT infrastructure will not only accommodate the growing needs of CDS but also enhance its competitive edge in the online document storage market.