Summary of Duties During Intensive Training
Duration: 6 Weeks
Schedule: 2 Days of Work Each Week
Week 1:
- Day 1: Attended orientation and training on the responsibilities of the front desk section. Familiarized myself with the procedures for handling inquiries and directing clients to the appropriate subdivisions such as the Welfare Division and Disability Services.
- Day 2: Engaged in shadowing experienced staff members, observing best practices in client interaction and the referral process to other divisions, including Youth and Sports and Child Protection Act services.
Week 2:
- Day 1: Assisted clients at the front desk, responding to general inquiries and collecting necessary documentation for civil registry services. Provided information on community resources available through various subdivisions.
- Day 2: Participated in follow-up training on data entry for client records and managing sensitive information securely.
Week 3:
- Day 1: Took on more direct responsibilities at the front desk, including scheduling appointments for clients needing support from different subdivisions.
- Day 2: Attended a workshop on church partnership initiatives, learning how these collaborations enhance community service delivery through the civil registry.
Week 4:
- Day 1: Collaborated with team members to coordinate service delivery for youth programs. Helped organize outreach flyers and community events to raise awareness about available services.
- Day 2: Required absence due to a personal medical appointment.
Week 5:
- Day 1: Introduced to the Civil Registry procedures related to birth and marriage registrations. Assisted clients with the completion of necessary forms and provided guidance on the documentation required.
- Day 2: Engaged in team meetings to discuss improvement strategies for front desk operations, including enhancing client communication and service efficiency.
Week 6:
- Day 1: Reviewed case studies of client interactions. Participated in role-playing exercises to improve problem-solving skills in handling difficult inquiries at the front desk.
- Day 2: Required absence due to family obligations.
Throughout the training, I gained valuable insights into community development practices while enhancing my customer service skills in a multi-faceted environment. This experience has prepared me for future endeavors in community service and civil administration.