Summary of Duties

Question

This section should be a brief description of the time duration and the types of duty carried out during the training. The description must follow the schedule of the training that is in chronological order (6 weeks) 2 days working days only for each week which is Tuesday and Thursday.
Based on the above instructions write me a summary duties that I did as a student intensive training with community development attached with civil registry division particularly front desk section which is the contact point to other subdivisions under community development such as welfare, youth, sports, child protection, civil registry it self, disability and church partnership

Answer 1

Summary of Duties: Intensive Training in Community Development with Civil Registry Division

During the six-week intensive training program, which took place on Tuesdays and Thursdays, I was actively engaged in various duties at the front desk of the Civil Registry Division. This role served as a crucial contact point for interactions with multiple subdivisions under the Community Development umbrella, including Welfare, Youth, Sports, Child Protection, Disability Services, and Church Partnerships.

• Week 1: I familiarized myself with the operational procedures of the Civil Registry Division. I learned to handle basic inquiries and redirect clients to the appropriate departments, enhancing my understanding of the interconnectivity between subdivisions.

• Week 2: I assisted in managing the front desk, greeting visitors, and providing them with initial information regarding services offered. I developed skills in effective communication and customer service, ensuring that clients felt welcomed and understood.

• Week 3: I participated in training sessions focused on the specific services provided by each subdivision, including Welfare and Child Protection. This knowledge allowed me to better assist clients in navigating their needs and understanding which services were available to them.

• Week 4: I contributed to clerical tasks such as photocopying and organizing documentation, which are essential for maintaining accurate and accessible records. This experience reinforced my organizational skills and attention to detail.

• Week 5: I engaged in shadowing sessions with front desk staff, observing their interactions with clients and learning effective problem-solving techniques. I acquired first-hand experience in addressing common inquiries and managing client expectations.

• Week 6: I took on more responsibilities, including managing client wait times and ensuring that all visitors received timely assistance. I also participated in debriefing sessions with supervisors, reflecting on my learning outcomes and areas for further development.

Overall, my six-week training provided me with comprehensive exposure to the Community Development framework, enriching my understanding of client interaction and service delivery within the Civil Registry Division.