Yes, the clerk does have a responsibility to question the manager's instructions. It is part of their duty to understand and follow the guidelines and policies set by the store. If the manager's instructions seem unfair, unethical, or contradictory to the store's principles, it is crucial for the clerks to raise concerns and seek clarification from higher authorities, such as the owner.
In this situation, the clerk should have spoken up and questioned the manager's instructions if they felt it was unjust or detrimental to the customers. By doing so, they could have potentially avoided customer dissatisfaction and the need for the store owner's intervention.
.Still upset, you ask to speak to the store owner.the owner was not aware of the problem and disagrees with what the manager has told the clerks to do.the owner assures you the she will take care of the problem and will never happen again.did the clerk have any responsibility to question the managers instructions and why
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