Select the guidelines you should follow when creating a business letter.

Question

Responses

Write clearly and concisely.
Write clearly and concisely.

Remain polite even when dealing with a dispute.
Remain polite even when dealing with a dispute.

Eliminate mistakes.
Eliminate mistakes.

Use a font, size, and style that is fancy.
Use a font, size, and style that is fancy.

Use informal language like you would if you were writing a close friend.
Use informal language like you would if you were writing a close friend.

Answer 1

When creating a business letter, you should follow these guidelines:

1. Write clearly and concisely.
2. Remain polite even when dealing with a dispute.
3. Eliminate mistakes.

The following guidelines should be avoided:

• Use a font, size, and style that is fancy. (It's better to use a professional and easy-to-read font.)
• Use informal language like you would if you were writing a close friend. (Business letters require a formal tone.)