Question

Select the guidelines you should follow when creating a business letter.

Responses

Use a font, size, and style that is fancy.
Use a font, size, and style that is fancy.

Use informal language like you would if you were writing to a close friend.
Use informal language like you would if you were writing to a close friend.

Remain polite, even when dealing with a dispute.
Remain polite, even when dealing with a dispute.

Eliminate mistakes.
Eliminate mistakes.

Write clearly and concisely.
Write clearly and concisely.

Answer 1

When creating a business letter, you should follow these guidelines:

1. **Remain polite, even when dealing with a dispute.**
2. **Eliminate mistakes.**
3. **Write clearly and concisely.**

Using a fancy font, size, and style, as well as informal language, is generally not appropriate for a business letter.