Question

Select the guidelines you should follow when creating a business letter.

Responses

Write clearly and concisely.
Write clearly and concisely.

Remain polite even when dealing with a dispute.
Remain polite even when dealing with a dispute.

Eliminate mistakes.
Eliminate mistakes.

Use a font, size, and style that is fancy.
Use a font, size, and style that is fancy.

Use informal language like you would if you were writing a close friend.
Use informal language like you would if you were writing a close friend.

Answer 1

When creating a business letter, you should follow these guidelines:

1. **Write clearly and concisely.**
2. **Remain polite even when dealing with a dispute.**
3. **Eliminate mistakes.**

The following guidelines should be avoided:

- **Use a font, size, and style that is fancy.** (It's better to use a professional and easy-to-read font.)
- **Use informal language like you would if you were writing a close friend.** (Business letters require a formal tone.)