Please review my complaint letter for school? Is it formatted correctly?
November 13, 2015
Apple Inc.
1 Infinite Loop
Cupertino, CA 95014-5723
To whom it may concern:
I am writing to inform you that the product I’ve ordered from your company has not yet arrived. On September 25th, I ordered the brand new Rose Gold iPhone 6s.
I waited two months because I understand that you have a lot of customers. However, according to your previous email, it was supposed to be shipped two weeks ago. I love your products and will continue to be a customer in the future.
I hope this letter will encourage you to look into this matter. I look forward to hearing from you.
Sincerely,
(My name in cursive)
(My name)
(My address)
(City, State, Zip Code)
(My email)
3 answers
Could you go into detail just a bit more, a compaint letter (from what I was taught) should have 3-4 parragraphs with at least 3 sentences each. other than that it sound good :)
I think this is fine as you have written it. The sentence about being a continuing customer is unnecessary, but it's okay. When a company fears losing customers because of poor service, they might be more inclined to respond. Too many paragraphs, too many words, might discourage a flunky from reading your letter. Keep it short and to the point.
Thank you both for your answers! I left out the 'I'll still be a customer' part, and in my study guide the letter isn't that long, which is why I didn't add that many sentences.
1 answer