Patrick is trying to resolve a conflict with his friend Kelly. What is something he should MOST likely AVOID during this discussion to have a successful conflict resolution?

Answer 1

Patrick should most likely avoid making accusatory statements or placing blame during the discussion. This type of communication can lead to defensiveness and escalate the conflict rather than resolve it. Instead, he should focus on expressing his feelings and concerns in a non-confrontational manner, using "I" statements to promote understanding and collaboration. This approach helps create a more open and productive dialogue, conducive to resolving the conflict.