Jacob's first error occurred in Step 1, where he rewrote \(-11x\) as \(-10x - x\).
The correct factoring of \(5x^2 - 11x + 2\) should not have involved splitting \(-11x\) that way since it disrupts the balance of the expression. The correct way to factor it would be to find two numbers that multiply to \(5 \cdot 2 = 10\) and add to \(-11\), which would not be achieved by \(-10\) and \(-1\) as he has done.
Therefore, the correct answer is:
A. In Step 1 because the -11x was rewritten as -10x - x.