Jacob's first error occurred in Step 1. The expression \(5x^2 - 11x + 2\) is incorrectly rewritten as \(5x^2 + (-10x - x) + 2\). The correct way to factor \(-11x\) would not involve breaking it down into \(-10x - x\) as this makes it incorrect since it doesn't preserve the equality of the original quadratic equation.
Therefore, the correct answer is:
A. In Step 1 because the -11x was rewritten as -10x - x.