Ntsane should prioritize:
Ensuring two-way communication and responding quickly to queries.
This approach is crucial for maximizing customer satisfaction, as it fosters engagement and shows that the company values customer feedback.
ead the sentence below and choose the correct answer from the options provided.
Ntsane is developing a social media strategy for his company and his focus is on maximising customer satisfaction. According to best practices, what should he prioritise?
Posting content that highlights the company's achievements.
Ignoring complaints to prevent negative publicity on the page.
Ensuring two-way communication and responding quickly to queries.
Limiting customer interactions to maintain a professional appearance.
1 answer