Abigail and Lawrence were hired as customer service representatives the same week. They’ve now been at the job for seven months. Abigail consistently gets positive feedback on her calls, and her call volume is 30% higher than Lawrence’s. Lawrence has been given good feedback for the most part, though some customers have said he could be more helpful. Neither worker has management experience, though Abigail hopes she won’t be on the phones for more than another year.

Question

Use the passage to answer the question.

What is the most likely event that will take place in this situation?

(1 point)
Responses

Abigail will become Lawrence’s immediate supervisor.

Abigail will become Lawrence’s immediate supervisor.

Lawrence will be asked to give Abigail advice on helping customers.

Lawrence will be asked to give Abigail advice on helping customers.

Abigail will be given a raise, but Lawrence will not.

Abigail will be given a raise, but Lawrence will not.

Lawrence will be given a bonus for getting good feedback from his callers.

Answer 1

The most likely event that will take place in this situation is:

Abigail will become Lawrence’s immediate supervisor.

This is supported by Abigail's consistent positive feedback and higher call volume, suggesting she may be viewed as a stronger candidate for a supervisory role compared to Lawrence, especially since neither has prior management experience.