Question

Abigail and Lawrence were hired as customer service representatives the same week. They’ve now been at the job for seven months. Abigail consistently gets positive feedback on her calls, and her call volume is 30% higher than Lawrence’s. Lawrence has been given good feedback for the most part, though some customers have said he could be more helpful. Neither worker has management experience, though Abigail hopes she won’t be on the phones for more than another year.

Use the passage to answer the question.

What is the most likely event that will take place in this situation?

A.
Abigail will become Lawrence’s immediate supervisor.

B.
Lawrence will be asked to give Abigail advice on helping customers.

C.
Abigail will be given a raise, but Lawrence will not.

D.
Lawrence will be given a bonus for getting good feedback from his callers.

Answer 1

are doing a unit test or something cause if ur online school teachers go over the lessons and post study guides ya know.

Answer 2

B. Lawrence will be asked to give Abigail advice on helping customers.