The best statement to add to the paper to support the central idea about the benefits of telecommuting, particularly for customer service roles, is:
A. Studies have shown that people who work from home report lower levels of workplace stress and they often take less sick leave as a result.
This statement directly supports the advantages of telecommuting by highlighting the positive impact on employees' well-being, which adds depth to the discussion about the benefits of working from home, especially for those in rural communities.