A designer recently met with their client to kick off a new project. Which active-listening step should the designer attempt to take with the client before the conversation ends?

Question

(1 point)
Responses

attend closely to the client

attend closely to the client

confirm the specifications

confirm the specifications

summarize their key points

summarize their key points

encourage the client to talk

encourage the client to talk

Answer 1

The best active-listening step for the designer to take with the client before the conversation ends is to summarize their key points. This helps ensure that the designer has accurately understood the client's needs and expectations, and it provides an opportunity to clarify any misunderstandings.