After Mercedes has listened for the first ten minutes while the client described what they needed, the next step in the active-listening process she should perform is to confirm her understanding. This involves ensuring that she accurately understands the client's needs and concerns before proceeding further.
When Mercedes met with her design client, she listened for the first ten minutes while the client described what they needed. Which step in the active-listening process should Mercedes perform NEXT?
(1 point)
Responses
attend closely to the speaker
attend closely to the speaker
summarize the key points
summarize the key points
confirm her understanding
confirm her understanding
share her perspective
1 answer
1 answer