A customer at a bank has a dispute over fees being charged in a checking account and wants the government to take some action. Should the customer file a complaint with the Consumer Financial Protection Bureau (CFPB) or with the Better Business Bureau (BBB)?(1 point) Responses The customer should not file a complaint with the CFPB because it oversees complaints involving only other government agencies. The customer should not file a complaint with the CFPB because it oversees complaints involving only other government agencies. The customer should file a complaint with the BBB because it oversees complaints from consumers for all types of businesses. The customer should file a complaint with the BBB because it oversees complaints from consumers for all types of businesses. The customer should not file a complaint with the CFPB because it is designed to help consumers find trustworthy banks. The customer should not file a complaint with the CFPB because it is designed to help consumers find trustworthy banks. The customer should file a complaint with the CFPB because it oversees complaints with financial institutions. The customer should file a complaint with the CFPB because it oversees complaints with financial institutions.

Answer 1

The customer should file a complaint with the CFPB because it oversees complaints with financial institutions. The CFPB is specifically designed to protect consumers in the financial sector and can address issues related to bank fees and other financial disputes. In contrast, the Better Business Bureau (BBB) is more focused on resolving disputes and promoting trust between businesses and consumers in a broad range of industries, but it does not have the same regulatory authority as the CFPB for financial institutions.