Question

I have to write a business letter using
the positive tone and ideas to a company with the luggage merchendise
out of order that Mrs. Smith at the store informed me about being out of stock. How should I begin?
Any suggestions or ideas?
I would appreciate any ideas !

http://owl.english.purdue.edu/handouts/pw/index.html
This is an excellent site from Purdue University's online writing lab. Click on <b>General business writing issues</b> for ideas about the type of wording to include (and not include!). Click on the last two links for further ideas about business letter formats, etc.

=)

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