Branch managers at First National Bank report to both a retail banking manager and a central operations officer. One of the managers is focused on sales and the other on control measures. What type of organizational structure does this most closely resemble?

Question

Multiple Choice
divisional
hollow
matrix
horizontal
functional

Answer 1

The organizational structure described in your scenario most closely resembles a matrix structure. In a matrix structure, employees report to multiple managers for different aspects of their work, which in this case includes a retail banking manager focused on sales and a central operations officer focused on control measures. This results in a dual reporting system typical of matrix organizations.