In a television advertisement for a department store, the focus is often on promoting the shopping experience, showcasing products, and highlighting customer satisfaction. Therefore, the two responses that would most likely be left out of the advertisement are:
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Workers accepting returned items: This image may convey a negative aspect of shopping, as it relates to returns rather than the excitement of purchasing new items.
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Shoppers moving through crowded aisles: This image may give the impression of a chaotic or overwhelming shopping environment, which is not the ideal message for an advertisement that aims to attract customers.
In contrast, images that highlight merchandise, salespeople assisting customers, and people using purchased items would be more aligned with the positive and inviting message typically conveyed in advertisements.