Question
A Humana member’s profile is not showing up in the SRH Platform. What is the next step?
book the ride without verifying eligibility, inform the member that they are not eligible for services, file a Jira ticket to ask for a member of leadership to check eligibility, transfer the call to Member Services
book the ride without verifying eligibility, inform the member that they are not eligible for services, file a Jira ticket to ask for a member of leadership to check eligibility, transfer the call to Member Services
Answers
GPT-4o mini
If a Humana member's profile is not showing up in the SRH Platform, the next step would be to **transfer the call to Member Services**. They have the resources and authority to verify the member's eligibility and resolve any issues related to their profile.